Processing & voiding orders

Managing orders is easy with Oddle's order management system. In this article, we will explain the typical flow of an order and show you how to manage them.

1. Ordering Flow

  1. When a customer places an order on your online shop, you will receive a new order notification via email, web push notification (browser) and app notifications (if you are using our mobile applications). All new orders will be marked as Pending. Your customer will also receive an email notification about the order he or she has just placed.

  2. If you choose to accept the order, you will need to confirm the order by marking it as Confirmed. Your customer then receive an email confirmation.

  3. Once the order has been fulfilled (i.e. Customer picks up the order or you have delivered the order), you can mark the order as Fulfilled

In general, the order status is as follows: Pending > Confirmed > Fulfilled

2. Processing Orders

To process your orders:

  1. Head to the "Pending" orders page

  2. Click on the order and click on the "Confirm Order" button

  3. The order is now confirmed and an email notification will be sent to your customer

  4. The order will now be the "Confirmed" orders page

  5. To fulfill the order, navigate to the "Confirmed" orders page

  6. Click on the order again and click "Fulfill Order"

  7. The order is now fulfilled and an email notification will be sent to your customer

You can also process multiple orders at once by selecting the desired orders and clicking on the "Action" button.

3. Voiding Orders

In the event where you are unable to fulfill your customers' orders, you can choose to void them. Although a cancellation email will be sent out to customers, it is recommended that you call the customers to explain the reason behind voiding their orders.

To void an order:

  1. Head to the "General" orders page and look for the relevant order

  2. Click on the order and click on the "Void Order" button

  3. The order is now void and an email notification will be sent to your customer