Adding offline orders

Received an order via your delivery hotline or email? Oddle allows you to quickly add orders on the Web Dashboard.

1. Adding order details

Every order created requires order details such as customer, delivery & billing information, order type, pickup/delivery store and pickup/delivery date time. To add these order details, click on the "Add Order Details" button on the top right of the screen.

Adding a customer

Add a customer by either searching for an existing customer or adding new customers. To search for an existing customer, use the search bar on the top. (You can search by First Name, Last Name, Phone Number and Email)

To add a new customer, fill in the applicable fields in the "Add New Customer" section. You can also edit an existing customer's details by clicking on the edit button.

Adding delivery & billing information

Delivery information is required only for delivery type orders.

Once a customer has been added, you will be able to select a delivery address from the drop-down if the customer had previously saved any addresses.

You can also add a new address for the customer by clicking on the "Add" icon.

By default, the "Delivery Address" will be set as the "Billing Address". To change this, uncheck the "Billing address is the same as delivery address" checkbox and select or add an address.

Selecting the order type and the pickup / delivery store

Select the relevant order type by toggling between the "Pickup" and "Delivery" tabs.

To select pickup/delivery store, click on the "Change Store" button. In the "Select Store" popup, choose the desired store.

Use the "Recommended?" column in the "Select Store" popup to help you identify which store to route the order to.

For delivery orders, a store is recommended if the customer's address is within the store's delivery zone and based on the following priority: Earliest time slot availability, Shortest distance between store & customer's address and Lowest delivery cost.

For pickup orders, a recommended store is one that has the earliest available time slot.

Selecting a pickup/delivery time slot

To add a date & time for the order, use the calendar to select the date and the drop-down to select a time slot.

Confirming and editing order details

After adding the above order details, click on the "Confirm" button save and the "Add Order Details" popup.

You can edit your order details at any point before checkout by clicking on the "Pen" icon next to the order details.

2. Adding Items to Cart

To add items to cart, click on the item from the menu you wish to add. You can also search for items by name or category using the search bar on the top.

Adding a simple item

Simple items are items with no variants or options. You can easily identify simple items by the "+" icon on mouseover. Simply click on the item you wish to add it to the cart on the right.

Adding a complex item

Complex items are items with variants or options. You can easily identify simple items by the "Pen" icon on mouseover.

For complex items, you will be prompted to choose the various variants or options when you click on them. You can also change the quantity of the through the "+" and "-" buttons or by typing a number in the quantity input box at the bottom of the popup. Click on "Add to cart" when you have confirmed the item selection.

Managing items added to cart

Added items will appear in the cart to the right. You can modify the item quantity by using the "+" and "-" buttons. You can also remove items from the cart by clicking on the trash can icon.

3. Other Actions

Before checking out, you can also perform other actions (optional) including Adding customer & kitchen remarks, Editing the minimum order amount, Editing the delivery fee, Applying a discount, and Applying promotions.

Adding customer & kitchen remarks

To add customer or kitchen remarks, type them in the kitchen and customer text boxes accordingly.

Editing the minimum order amount

By default, the minimum order amount displayed is as per the settings you have in your store. To override this value, click on "Min Order" button to change the value. You can also use the waive option to waive the minimum order amount to 0 or use the reset button to reset the value back to the default.

Editing the delivery fee

Editing of the delivery fee is only possible for delivery orders.

By default, the delivery fee displayed is as per the settings you have in your store. To override this value, click on "Delivery Fee" button to change the value. You can also use the waive option to waive the minimum order amount to 0 or use the reset button to reset the value back to the default.

Applying a discount

You can also apply a discount to the order by clicking on the "Discount" button. Toggle between the "%" and "$" tabs to switch between a percentage-based discount or a dollar-based discount. Percentage-based discounts are calculated based on the subtota

4. Checking out

You can only checkout when you have added the order details and have at least one item in the cart. The checkout button will only be enabled when those 2 conditions have been met.

When you are ready to complete your order, click on the checkout button. In the Checkout popup, you can review the order summary and order details.

By default, the order status will be set as "Confirmed" and a confirmation email will be sent to the customer. After you have determined that all is in order, click on the "Confirm Checkout" button and voila, you have added an order!